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Teleme Technologies Sdn Bhd (formerly known as Tellme Sdn Bhd) (Co No. 1163799-D)

Terms of Use Agreement – Healthcare Professionals

Latest Revision: 23 October 2024

1. USE OF THE PLATFORM
   1. By using this Site or Platform (defined below), you agree that you have read, understood, accepted and agreed with these Terms of Use. In order to use the Site or Platform you must agree to these Terms of Use. If you do not agree to these Terms of Use, please do not continue using this Site or the Platform.
   2. The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legally binding agreement between you and Teleme Technologies Sdn Bhd (Company No. 1163799-D and formerly known as TellMe Sdn Bhd). (referred to as “we”, “us”, “Teleme” or the “Company”).
   3. The Company operates the TeleMe portal at https://www.teleme.co, and other related websites and mobile applications (collectively, the “Site”) and the electronic platform (“Platform”) which enable the electronic interactions and access to various healthcare services. The Site and Platform enable users to report their health status and history and engage with third party medical practitioners and healthcare professionals (collectively, “Healthcare Professionals”) to access healthcare services, and facilitate the purchase and delivery of medication and pharmaceutical products (collectively, the “Service”).
   4. For the avoidance of doubt, the Company does not practise medicine or any other licensed profession, and does not intervene with the practice of medicine or any other licensed profession.
   5. By using the Platform available through the Site, and downloading, installing or using any associated software or application supplied by the Company (collectively, the “Software”), you hereby agree to be bound by the Terms of Use, and any future amendments and additions to these Terms of Use as published from time to time at https://www.teleme.co.
   6. The Company reserves the right to modify, vary and change the Terms of Use at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use shall be effective upon the posting of an updated version at http://www.teleme.co. You agree that it shall be your responsibility to review the Terms of Use regularly. The continued use of the Platform or Site after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.
2. ACKNOWLDGMENT AND CONSENT
   1. Teleme is a digital healthcare platform which enables the provision of healthcare services using interactive communication and video technology, where the patient and the Healthcare Professional are at different physical locations. As part of this, patients’ health history and personal health information may be provided and Healthcare Professionals interact and consult through the use of interactive video, audio and other telecommunications technology.
   2. At all times you remain responsible to determine if a face-to-face consultation with the patient is required and to ensure that all necessary interactions with the patient are conducted to provide the requisite care. We are not liable in any way for any misdiagnoses, acts or omissions of Healthcare Professionals who are independent providers and are not employed by or affiliated with Teleme.
   3. Please note that there are potential risks associated with the use of the Platform. These risks include (without limitation):
      1. Information transmitted may not be sufficient (e.g. low quality of images or incomplete records or information) to allow for appropriate decision making;
      2. Delays in evaluation or treatment could occur due to failures of the electronic equipment or communication networks;
      3. Security protocols could fail, causing a breach of privacy of personal health information; or
      4. Delays in the purchase or delivery of medication may occur due to factors beyond our control.
3. REPRESENTATIONS AND WARRANTIES
   1. By registering with Teleme and accessing the Platform, you expressly represent and warrant that all the information and documentation (including without limitation medical qualifications, practising certificate, medical indemnity insurance and MMC registration number, NRIC/passport/identity documentation details and other relevant documentation) provided are correct, true, complete and accurate and you will promptly inform us of any changes or updates (including renewals).
   2. You further represent and warrant that you have the right, authority and capacity to use the Platform, provide the Service to the patients and abide by the Terms of Use.
   3. You warrant that your use of the Platform, performance of your obligations and provision of the intended Service through or in connection with the Platform shall comply in all respects with all applicable laws, regulations, codes and guidelines (including any directives and requirements of applicable regulatory authorities), and will not expose Teleme to any liability or claims whatsoever.
4. ACCESS RIGHTS, REGISTRATION OF ACCOUNT, CONSULTATIONS

   Access Right

   1. Subject to you complying with these Terms of Use and the registration requirements, we grant you a limited, non-exclusive, non-transferable right to access the Platform to provide the Service as permitted under these Terms of Use and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right, in our sole discretion, to deny or suspend use of the Site or Platform for any reason.
   2. You agree that you will not, and will not attempt to:
      1. impersonate any person or entity, or otherwise misrepresent your affiliation with any person or entity;
      2. use the Site or Platform in violation of any applicable law, regulation, code or guidelines;
      3. reverse engineer, disassemble, decompile, or translate any software or other components of the Site or Platform;
      4. distribute viruses or other harmful computer code through the Site/Platform; or
      5. otherwise use the Platform or Site in any manner that exceeds the scope of use granted above.

   Registration of Account

   3. In order to access the Platform you are required to register with Teleme, subject to fulfilment of certain conditions and our approval. You agree to provide accurate, true and complete information when you register and to keep that information updated and accurate and to provide evidence of renewals of the practising certificate and medical indemnity insurance. When registering, you shall not use the name, qualifications or credentials of another person. We reserve the right to refuse, suspend or cancel your registration for any breach of these terms or at our discretion.
   4. Please be reminded that you are responsible for keeping your username and password confidential and secure and preventing unauthorized access to your account. You are solely responsible for all activities occurring through your account and you agree to inform us of any actual or threatened breach of your account. You undertake not to allow any other person to use your identity or account, and you may not assign or otherwise transfer your account to any other person. We are not responsible for any loss or damage arising from any breach of these obligations.
5. PAYMENT AND REFUNDS
   1. You may charge a fee for each consultation (‘Consultation Fee”) provided through the Platform to a patient in accordance with the specified consultation rate set out in your Profile and/or Site (as applicable). You confirm that this Consultation Fee is as agreed between you and the patient.
   2. Teleme will remit to you on at least a monthly basis (subject to receipt of the Consultation Fee from the patient), the Consultation Fee less the Teleme facilitation fee (“Doctor Charges”). The Doctor Charges will be paid to your specified bank account. You shall be responsible for any finance or other charges imposed for the remittance of the Doctor Charges to your account.
   3. In consideration of your access to the Platform and the services provided by Teleme pursuant to these Terms of Use, you agree to pay Teleme the agreed facilitation fee (“Facilitation Fee”) . We reserve the right to vary this Facilitation Fee at any time upon giving seven (7) days’ notice, and your continued use of the Platform after that variance shall be deemed your consent to the variance.
   4. If Goods and Services Tax (“GST”) is applicable to the Consultation Fee you are solely responsible for the reporting, collection and remittance of such GST to the relevant authorities in accordance with applicable laws.
   5. We reserve the right to suspend the processing of any transaction where we reasonably believe that the transaction may be in breach of these Terms of Use or applicable laws, guidelines or codes.
   6. You agree that if any medication or other products are prescribed, the patient may choose the dispensing pharmacy and make arrangements with and payment to such pharmacy.
   7. Refunds

      No refunds are available for any Services (or part of Services) which have been provided or when the request has been confirmed or accepted by the Healthcare Professional. Refunds are only available when the request is cancelled by the users before it is confirmed or accepted by the Healthcare Professional, or it is cancelled by the Healthcare Professional. In the event of any refund of the Consultation Fee (or any part thereof) to the patient in accordance with our policies, you agree that we may make the corresponding deduction from any payments due to you under these Terms of Use.

6. PRESCRIPTIONS
   1. Healthcare Professional may prescribe certain medication or tests or they may request certain medication, upon consultation.
   2. Any prescription is issued at your discretion and must be in compliance with prevailing standards, guidelines and laws. Teleme is not involved in the issuance or dispensation of the prescription.
   3. The user may select from the options available at the Site, the particular pharmacy/provider for the dispensation or delivery of their medication/products/tests, and an electronic copy of the prescription will be provided to the selected pharmacy.
   4. All medication/products/tests are charged at the prevailing pricing of the pharmacy/provider dispensing or providing the medication/tests and are subject to acceptance and payment by the user.
   5. The pharmacy/vendor reserves the right to decline to dispense a prescription for any reason whatsoever.
   6. Users are to inform their Healthcare Professional and pharmacy/vendor of any allergies or any other medication, supplements and traditional medication/healthcare they may be receiving and their underlying health condition and concerns.
   7. Healthcare Professionals are responsible to ensure the suitability, accuracy and completeness of all prescriptions and provide clear and appropriate instructions to the users.
7. INTELLECTUAL PROPERTY
   1. Teleme and its licensors and providers, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Platform and Site and all its contents, including without limitation the Software, text, materials, compilation of information, images, videos, displays, audio and design and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Site/Platform.
   2. The Terms of Use do not convey to you any rights of ownership in or related to the Platform or any intellectual property rights owned by Teleme and/or its licensors. The Teleme name, branding, and certain other material on the Site constitute trade marks or other intellectual property rights of Teleme or its licensors/providers or other parties and no right or license is granted to use them. You should not reproduce, distribute, modify, communicate to the public, download or transmit any of the material on the Platform/Site except as expressly permitted by these Terms of Use.
8. TERMINATION
   1. You may deactivate your account and terminate your registration and this Agreement at any time, for any reason by providing thirty (30) days written notice. As stated herein, Teleme may suspend or terminate your use of the Platform, your account and/or registration for any reason at any time. Without prejudice to the generality of the foregoing, you agree that Teleme is entitled to terminate this Terms of Use immediately in the event that you are in breach of any of the terms including failure to provide evidence of the requisite practising certificate and medical indemnity insurance. For the avoidance of doubt, the termination shall not require Teleme to compensate or reimburse any costs, fees or expenses incurred by you in connection with your use of the Platform or Site.
   2. Following termination or deactivation, you will not have further access to your account or the Platform. 8.3 Upon termination, the following Sections shall continue in force: Sections, 2, 3, 7, 8, 9, 10, 11, 12 and 13 and any other provisions of these Terms of Use that are intended to continue in force after termination.
9. DISCLAIMER OF WARRANTIES
   1. You expressly agree that use of the Platform and/or Site is at your sole risk. Both the Platform and Site are provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that access to the Platform/Site will be uninterrupted or error-free or that defects will be corrected. Teleme expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties or merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value and accuracy of data.
   2. You acknowledge that TeleMe does not provide medical advice, diagnosis, treatment, or dispensary/pharmacy services and the Platform comprises a technology platform and infrastructure for connecting patients with Healthcare Professionals and facilitating the delivery or purchase of medication/medical or health products, aids and devices .
   3. You agree that you are solely responsible for all interaction and communication during a telehealth consultation and any other communication and interaction, including all prescriptions pursuant to the Platform and you agree to take all reasonable precautions and use your best professional judgement in all such interactions and communication, and will not hold us liable in any way in connection with such communication, interaction and prescription.
   4. We make no representation that the Site or Services are appropriate or available for use outside of Malaysia and you are responsible for compliance with applicable local laws.
   5. We reserve the right at our discretion, to vary the scope of Services available through the Site at any time.
10. LIMITATION OF LIABILITY
    1. YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL TELEME OR ITS OFFICERS, EMPLOYEES, DIRECTORS, AFFILIATES, AGENTS, PARTNERS OR LICENSORS BE LIABLE FOR ANY LOSS OF REVENUES, PROFITS OR GOODWILL OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM OR THE SITE, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE RELATING IN ANY WAY TO THE PLATFORM, SITE, SERVICES, ANY INFORMATION OR MATERIALS ON OR OBTAINED THROUGH THE PLATFORM/SITE. In no event shall our total liability to you for any and all damages, losses, costs, expenses and fees exceed the amount we have paid to you. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit our liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
11. INDEMNITY
    1. You agree to indemnify, defend and hold harmless Teleme, its officers, directors, employees, agents, representatives, affiliates, partners, licensors and suppliers, harmless from and against any claim, actions, demands, liabilities, costs, expenses and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, any use of the Platform or Site, provision of the Services, dealings with the users/patients or any breach of these Terms or Use.
12. PERSONAL DATA PROTECTION AND CONFIDENTIALITY
    1. You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as set out in our Privacy Policy and outlined below.
    2. For the purposes of this Agreement, “Personal Data” means information about you, from which you (or any individual) are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card or account details, race, gender, date of birth, email address, qualifications and credential, medical history and any information about you which you have provided to Teleme in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by Teleme from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.
    3. The provision of your Personal Data is voluntary. However if you do not provide your Personal Data, Teleme may not be able to process your Personal Data for the Purposes outlined below and you may not be able to access the Platform.
    4. The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (“Purpose”):
       1. To perform the Company’s obligations in respect of any contract entered into with you;
       2. To provide you with access to the Platform and any services pursuant to the Terms of Use herein;
       3. Process, manage or verify your registration;
       4. To validate and/or process payments pursuant to the Terms of Use herein;
       5. To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your or patients’ needs;
       6. To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
       7. To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
       8. To respond to questions, comments and feedback from or relating to you;
       9. To communicate with you for any of the purposes listed herein;
       10. For internal administrative purposes, such as auditing, data analysis, database records;
       11. For purposes of detection, prevention and prosecution of crime;
       12. For the Company to comply with its obligations under law; and
       13. To send you alerts, newsletters, updates, mailers, promotional materials, special privileges and the like from the Company, its partners, advertisers and or sponsors.
    5. As the Company’s information technology storage facilities and servers may be located in other jurisdictions, your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia.
    6. The Company may engage other companies, service providers or individuals to perform functions on the Company’s behalf, and consequently may provide access to or disclose your Personal Data to the third parties such as those listed below (not exhaustive):
       1. Information technology (IT) service providers;
       2. Data entry service providers;
       3. Storage facility providers;
       4. Insurance providers;
       5. Any professional advisors and external auditors; and
       6. Regulatory and governmental authorities in order to comply with statutory and government requirements.
    7. Subject to any exceptions under applicable laws, you may at any time hereafter request for access to, or for correction or rectification of your Personal Data or limit the processing of your Personal Data, or seek further information from the Company by using the contact details provided on the Site.
    8. By submitting your information you consent to the use of that information pursuant to these Terms of Use and the Privacy Policy.
    9. Your agree and warrant that your use, collection, handling and access of the Personal Data of any patient and user (including your records, materials and data which contain any such Personal Data) shall comply strictly with the provisions of the Personal Data Protection Act 2013 and our Privacy Policy and in particular that you have obtained all necessary consents. You agree to indemnify Teleme, its officers, directors, employees, agents, representatives, affiliates, partners and suppliers harmless from and against any claim, actions, demands, liabilities, costs, expenses, penalties and settlements, including without limitation reasonable legal fees (“Claims”), arising from any breach of this Clause 12.
    10. You agree that all patient and user information and data and all data in connection with the use of the Site and Platform are confidential to Teleme and are to be used solely for the purposes of complying with your obligations under these Terms of Use and providing the Service. All such information and data shall not be disclosed to any third party (unless required by law), without the prior written consent of Teleme, and shall be disclosed to your employees and personnel only so far as required for the purposes of these Terms of Use. Such information and data shall not be used in any way for any marketing or promotional purposes. The provisions of this Terms of Use shall not be disclosed without our prior consent.
13. GENERAL
    1. This Agreement shall be governed by Malaysian law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia to which you hereby agree to submit to.
    2. No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.
    3. If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
    4. The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.
    5. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.
    6. All notices given under these Terms of Use shall be in writing and sent to your address specified in your registration form (as updated from time to time) and to our address as set out at the Site. Any such notice shall be delivered personally, by courier, or by electronic mail or registered post and shall be deemed to have been served if by personal delivery or courier when delivered, if by electronic mail when sent (with proof of sending) and if by registered post, 7 days after posting. Provided however that all invoicing, reports and receipts may be sent by email or other agreed form of communication.
14. HELPDESK
    1. We operate a helpdesk and will always try to resolve any queries, complaints or disputes when they first arise. Please provide details of any queries, complaints or comments by logging into our Contact Us page and completing the form there.
    2. You agree to respond to any comments, queries or complaints arising from your consultation in a timely manner to enable Teleme to provide the appropriate helpdesk and customer service in accordance with its operating procedures.

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Privacy Policy

Latest Revision: 23 October 2024

Teleme Technologies Sdn. Bhd. (Co No. 1163799-D and formerly known as Tellme Sdn Bhd) (“Teleme” or “Company”) is committed to protecting the privacy of visitors and users of www.teleme.co and all related sites and Apps (collectively referred to as the “Site”) and our customers. As a user of this Site or our services, this Privacy Policy outlines what information we may collect about you, how we use and share that information, how you may access your information and your choices about the use and disclosure of your information. If you have any questions about this Policy, please contact us via the contact details below.

Collection of Personal Information

We may collect personal information which relates to an individual and who is identifiable from that information, such as personal details (including your name, address, contact details, date of birth, gender, identification card/passport/birth certificate number, nationality, occupation, height, weight, lifestyle habits, ethnicity and medical information), contact details (such as address, e-mail address, telephone number), payment details (such as bank account, credit/debit card and other payment details, insurance information) and any information which you have provided in registration/application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by Teleme from time to time, and includes sensitive personal data such as data relating to health or religious or other similar beliefs. Teleme only collects, uses and discloses sensitive personal data with your express consent. This information may be collected when you use this Site or our services, you sign up, you contact us, you provide feedback, through other social networking services such as Facebook or Twitter, or you carry out any transactions with us. In addition, we may from time to time request certain other personal information which may be relevant for the purposes of providing our services to you.

If you provide any personal information relating to a minor, you warrant that you are the parent or legal guardian of such minor and have the necessary authority to provide such information and the applicable consents.

While the provision of personal information is not obligatory, it is required in connection with the purposes as stated below, and if we do not have this information we may not be able to carry out the purposes or provide our services to you.

Cookies, analytics and automatic collection of information

Use of this Site may be subject to the use of cookies to retain information about your preferences, usage of this Site and for analysis purposes to help us improve the user experience. You can adjust the privacy settings of your browser to modify your acceptance or rejection of cookies, but this may affect your use of the Site or our services. We may also use other standard Internet or other technologies to track usage on our Site or in promotional messages to customize our offerings and assess the effectiveness of our promotional and other activities. On occasion, certain third parties such as advertisers and our partners may be allowed to display advertisements on our Site and these advertisements may use tracking technologies (such as cookies) to collect information about users who view or interact with these advertisements or our Site.

We may use and disclose aggregated and anonymised statistics about usage of this Site or our services. We may also use research or marketing companies to gather such data and provide statistical information about visits to this Site, data on visitors' screen settings and other general information. We may also use third party analytics services to collect and analyze the activities on our Site, for system administration, reporting purposes or to improve the Site, and such third party may have access to your personal information subject to their prevailing privacy policies.

Use of Personal Information

We may use your personal information for any of the following reasons:

To provide services or to perform any of the Company’s obligations towards you

To process, manage or verify your request or application for any services

To validate and/or process payments, rebates, refunds and charges

To send you alerts, updates, mailers, promotional materials and the like from the Company, our partners, advertisers or sponsors and to communicate with you about services/products that may be of interest to you from us, partners or other third parties

To facilitate or enable any checks as may be required

To manage our business and for internal purposes (such as auditing, data analysis, database records, evaluating our services and effectiveness of our marketing efforts, research and risk management)

To comply with legal and regulatory requirements

To enforce our legal rights or obtain legal advice

To perform functions described at the time of collection of the personal information

To respond to questions, comments and feedback from you

To communicate with you for any of the purposes listed in this Policy

For any other purpose that is ancillary to or in furtherance of these above purposes or which is required by law or any regulatory authorities or where we have your permission to do so

Who do we disclose personal information to?

In connection with the above use of your personal information, we may disclose such personal information to the following:

Our employees

Medical/healthcare practitioners, professionals and service providers, agents, contractors, third party service providers who provide various services or facilities to us in connection with this Site, our business or operations or who have contractual arrangements with us

Financial institutions, insurers (including those located outside of Malaysia), employers, third party payors, credit card and payment gateway companies

Partners with whom we have a relationship in connection with your transaction with us or your requested services

Any other person who may be an assignee, transferee or participant in some way in our rights or business (whether actual or proposed)

Other parties authorised or consented to by you

Regulatory, enforcement and governmental authorities as permitted or any person as required by law or to comply with the directives of the authorities or any order of court or legal process

Any other person to whom disclosure is required in order to protect or defend our rights and/or property

Any other person to whom we (and our holding or affiliate companies or representatives) have a duty of disclosure under applicable law, regulations or guidelines

Please note that such disclosure may involve the transfer of your personal information to places outside of Malaysia and by providing us with such information, you consent to such transfer in connection with your dealings with us, the requested services or for the performance of contractual obligations. Any such transfer will be in accordance with this Policy and applicable law.

Certain medical practitioners or healthcare providers/professionals may require your express consent or submission of certain information or documents in connection with the provision of services to you. If so, you will be requested to provide such express consent, forms or information (as the case may be) in order to proceed with the provision of the services.

Third Party Sites or providers

Through the Site and/or the services, you may obtain access to certain third parties such as medical or healthcare practitioners, professionals or providers and other portals or applications. The privacy policies/personal data protection notices of such third parties are independent from that of Teleme’s and you should review such policies/notices carefully as the use of information disclosed to such third parties is subject to such policies/notices.

Our Site may contain links to and from the portals, apps or resources of our partners, advertisers and other third parties. If you follow a link to or access any of these websites or resources, please note that they have their own privacy policies/data protection notices and terms of use which you should review. We do not accept any responsibility or liability for these websites or resources and your access and use of them is at your own risk.

Opting out

You have the option to opt-out of receiving marketing communications from us and selected third parties and limiting the distribution of your personal information. You can do so by contacting us via the contact details below or so far as applicable, by accessing your registration/account with us or by clicking on the "unsubscribe" link in certain electronic communications we may send to you.

When we receive your request to opt-out from receiving marketing communication, it may take up to fourteen (14) working days for your opt-out to be updated in our records and systems. Accordingly, you may still receive marketing communication during this short period of time. Kindly be reminded that even if you opt-out from receiving marketing communication, we may still contact you for other purposes in relation to the transactions between us or the services you have requested from us.

Protection of Personal Data

We take the necessary security and technical measures to protect the security and confidentiality of personal data in compliance with applicable law. The transmission of payment information (such as credit card and account numbers) is protected through the use of encryption such as SSL (Secure Socket Layer) protection.

Checking & Updating Your Details & Passwords

If you wish to access, verify or correct any of your personal information, you may do so by contacting us via the contact details below. Please note that depending on the request, we may charge a small fee. Our security procedures mean that we may request proof of identity before we reveal information or carry out the requests. This proof of identity may take the form of your username/e-mail address and password submitted upon registration (so far as applicable). Therefore, you should keep this information safe as you will be responsible for any action which we take in response to a request from someone using your username/e-mail and password. If you have an account with us, you can also update your personal information by accessing your account. You undertake to keep safe and not disclose to third parties, your account information, including passwords. We are not responsible for any misuse or disclosure of access information or passwords.

Please contact us if any of your personal data subsequently becomes outdated, inaccurate or incomplete to help ensure the accuracy of the data in our records.

Changes to the Policy

We reserve the right to modify and change this Policy from time to time. Any changes to this Policy will be published at this Site and your continued use of the Site or our services will constitute your acceptance of the modified Policy.

General

This Policy is provided in both English and Bahasa Malaysia. In the event of any discrepancies, the English version shall prevail. Furthermore, if there are any inconsistencies between this Policy and the terms and conditions of the services we provide to you, the latter shall prevail.

Contacting Us

If you wish to contact us, you have any questions about this Privacy Policy or if you would like us to stop or limit the use/processing of your personal information, please contact us at [email protected] or C-7-1 Sunway Giza Mall, Jalan PJU 5 / 14 Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Malaysia.