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Terms of Use

Latest Revision: 23 October 2024

1. USE OF THE SERVICE
   1. Important – please read these terms carefully. By using this Site or Service (defined below), you agree that you have read, understood, accepted and agreed with these Terms of Use. In order to use the Site or Service (as defined below) you must agree to the Terms of Use that are set out below. You further agree to the representations made by yourself below. If you do not agree to the Terms of Use, please do not continue using this Service or Site.
   2. The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legally binding agreement between you and Teleme Technologies Sdn Bhd (formerly known as TellMe Sdn Bhd) (Company No. 1163799-D) (“we”, “us” or the “Company”).
   3. The Company operates the website https://www.teleme.co, and other related websites and mobile applications with links to these Terms of Use (collectively, the “Site” or “TeleMe”). The Company enables users to report their health history/condition and engage third party medical practitioners and healthcare professionals (collectively referred to as “Healthcare Professionals”) to obtain medical and healthcare services and facilitates the purchase or delivery of medicines and pharmaceutical products to users (collectively, the “Service”) based on the user’s consultation with the Healthcare Professionals and subject to the user’s consent to prescription and/or provision of the medicine. For the avoidance of doubt, the Company does not practise medicine or any other licensed profession, and does not interfere with the practice of medicine or any other licensed profession, and the use of the Services or Site does not create a doctor-patient relationship.
   4. None of the content on the Site (other than information you receive from the Healthcare Professionals) should be considered medical advice or an endorsement, representation or warranty that any particular medication or treatment is safe, appropriate, or effective for you.
   5. By using the online platform provided to you on the Site, and downloading, installing or using any associated software or application supplied by the Company (collectively, the “Software”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to these Terms of Use as published from time to time at https://www.teleme.co.
   6. The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Site/Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Site/Service shall be effective upon the posting of an updated version at http://www.teleme.co. You agree that it shall be your responsibility to review the Terms of Use regularly. The continued use of the Site or Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

   The Site and Service should not be used for medical emergencies. If you are facing a medical emergency, you should contact “999” or your local emergency medical services provider immediately.

2. INFORM CONSENT
   1. Teleme is a digital healthcare platform which enables the provision of healthcare services using interactive communication and video technology, where the patient and the Healthcare Professional are at different physical locations. As part of this, your health history and personal health information may be discussed through the use of interactive video, audio and other communications technology and your Healthcare Professional may also perform a physical examination using these technologies.
   2. The services you receive from the Healthcare Professionals are not intended to replace a primary care physician relationship. You should seek further help or follow-up care when recommended by a Healthcare Professional or when otherwise needed, and continue to consult with your primary care physician and other healthcare professionals as recommended.
   3. There are potential risks associated with the use of TeleMe. These risks include, but may not be limited to:
      1. Information transmitted may not be sufficient (e.g. low quality of images) to allow for appropriate decision making by the Healthcare Professional;
      2. Delays in evaluation or treatment could occur due to failures of the electronic equipment or communication networks. If this happens, you agree that you may be contacted by phone or other means of communication;
      3. A lack of full access to all your health records may result in adverse drug interactions or allergic reactions or other judgment errors in rare cases;
      4. Security protocols could fail, causing a breach of privacy of personal health information;
   4. By using the Service, you understand and agree that:
      1. TeleMe may not be able to serve all your medical needs;
      2. It may be necessary for you to go in for a face to face consultation;
      3. Delays in the purchase or delivery of medication may occur due to external factors beyond TeleMe’s control.
      4. You hereby give consent to engage in telemedicine with healthcare professionals or caregivers in Teleme. You understand that “Telemedicine” includes the practice of health care delivery, diagnosis, consultation, treatment, transfer of medical data, and education using interactive audio, video, or data communications in accordance with the Telemedicine Laws of Malaysia. You understand and acknowledge that you have the following rights with respect to telemedicine and the limitations of telemedicine as follows:
         1. You have the right to withhold or withdraw consent at any time without affecting your right to future care or treatment nor risking the loss or withdrawal of any program benefits to which you would otherwise be entitled.
         2. The laws that protect the confidentiality of your medical information also apply to telemedicine. As such, you understand that the information disclosed by you during the telemedicine session is generally confidential. You also understand that the dissemination of any personally identifiable images or information from the telemedicine interaction shall not occur without your written consent.
         3. You understand and acknowledge that there are risks and consequences from telemedicine, including, but not limited to, the possibility, despite reasonable efforts on the part of your doctor, that the transmission of your medical information could be disrupted or distorted by technical failures; the transmission of your medical information could be interrupted by unauthorized persons; and/or the electronic storage of you medical information could be accessed by unauthorized persons.
         4. You understand and acknowledge that telemedicine based services and care may not be as complete as face-to-face consultation. You also understand that if your doctor believes you would be better served a face-to-face consultation, you would be advised as such.
         5. You understand and acknowledge that telemedicine is not appropriate for medical emergencies and that these are best sought by seeking care at an Emergency unit.
3. REPRESENTATIONS AND WARRANTIES
   1. By using the Service and/or registering an account, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old. If you are below eighteen (18) years old, your parent or legal guardian must consent to the use of the Site and/or Service. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use (or to do so on behalf of a minor child of whom you are a parent or legal guardian). You further confirm that all the information which you provide shall be true, accurate and complete. Your use of the Service is for your own sole, personal use (or that of your minor child for whom you are a parent/legal guardian). You undertake not to authorize others to use your identity or account, and you may not assign or otherwise transfer your account to any other person or entity.
4. ACCESS RIGHTS AND REGISTRATION OF ACCOUNT
   1. Subject to you complying with these Terms of Use and the registration requirements, we grant to you a limited, non-exclusive, non-transferable right to access the Site and use the Services solely for your personal non-commercial use and only as permitted under these Terms of Use and any separate agreements you may have entered into with us (“Access Rights”). We reserve the right, in our sole discretion, to deny or suspend use of the Site or Services to anyone for any reason.
   2. You agree that you will not, and will not attempt to:
      1. impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity;
      2. use the Site or Services to violate any applicable law, regulations or guidelines;
      3. reverse engineer, disassemble, decompile, or translate any software or other components of the Site or Services;
      4. distribute viruses or other harmful computer code through the Site or
      5. otherwise use the Services or Site in any manner that exceeds the scope of use granted above. In addition, you agree to refrain from abusive language when communicating with Healthcare Professionals through the Site and to refrain from contacting Healthcare Professionals for telehealth services outside of the Site. TeleMe is not responsible for any interactions with Healthcare Professionals that are not conducted through the Site.
   3. In order to access certain Services through this Site you need to register an account. You agree to provide accurate and complete information when you register and to keep that information updated and accurate. When registering an account, you shall not use as an account name the name of another person with the intent to impersonate that person. We reserve the right to refuse registration of an account or cancel it at our discretion.
   4. Please be reminded that you are responsible for keeping your password confidential and secure and preventing unauthorized access to your account. You are solely responsible for all activities occurring through your account and you agree to inform us of any actual or threatened breach of your account. We are not responsible for any loss or damage arising from any breach of these obligations.
5. PAYMENT AND REFUNDS
   1. You agree to pay all fees and charges (including all applicable GST) in accordance with the applicable fees, charges and payment terms (including without limitation, consultation fees and medication/prescription charges).
   2. You may choose to pay for the Service by any of the payment methods available at the Site, including without limitation through the specified payment gateways.
   3. By providing the requisite payment or payment information, you agree that we may invoice all fees and charges due and the payment will be processed automatically at the end of the session or upon the provision of the Services.
   4. We reserve the right to suspend the processing of any transaction where we reasonably believe that the transaction may be fraudulent, illegal or involve any criminal activity or where we reasonably believe you to be in breach of the Terms of Use.
   5. You shall be responsible for any finance or other charges imposed by your payment provider (such as credit card provider or financial institution) and to resolve any disputes with your payment provider (such as your credit card company) on your own.
   6. We reserve the right to make changes to the fees and charges from time to time without advance notice.
   7. No refunds are available for any Services (or part of Services) which have been provided or when the request has been confirmed or accepted by the Healthcare Professional. Refunds are only available when the request is cancelled by you before it is confirmed or accepted by the Healthcare Professional, or it is cancelled by the Healthcare Professional. Instead of a refund, you may use your credit for other Services (such as a session or other Services with/from another Healthcare Professional), subject to the prevailing terms and conditions. Please refer to paragraph 6.6 below regarding refunds for any prescriptions, medications and products.
6. PRESCRIPTIONS
   1. The Healthcare Professional may prescribe certain medication or tests or you may request certain medication, upon consultation.
   2. Any prescription is issued at the discretion of the Healthcare Professional and is subject to prevailing standards, guidelines and laws. Teleme is not involved in the issuance or dispensation of the prescription.
   3. You may select from the options available at the Site, the particular pharmacy/provider convenient for you for the dispensation or delivery of your medication/products/tests, and an electronic copy of the prescription will be provided to your selected pharmacy.
   4. All medication/products/tests are charged at the prevailing pricing of the pharmacy/provider dispensing or providing the medication/tests. If you do not accept the prescription/tests or the pricing charged, do not proceed to confirm the order or make payment.
   5. Once the order is confirmed or payment is made, you are considered to have agreed to purchase the medication/product/test at the price charged/indicated.
   6. No refunds or exchanges are available for any prescriptions, medications, tests or products once the order is confirmed or payment is made.
   7. The pharmacy/vendor reserves the right to decline to dispense a prescription for any reason whatsoever without any liability or responsibility to you.
   8. You are responsible for informing your Healthcare Professional and pharmacy/vendor of any allergies or any other medication, supplements and traditional medication/healthcare you may be receiving and your underlying health condition and concerns.
   9. Please provide the requested proof of identity and supporting prescription to collect your medication/product or to perform the test. If you are unable to collect your medication/product/results yourself, please provide a signed authorization letter to the person collecting the same on your behalf.
   10. Please check all medication/items dispensed to you and do not take any medication which appears to have been damaged or tampered with or dispensed in error. Please inform us promptly if any medication appears to be damaged, tampered with or dispensed in error and we will liaise with the relevant pharmacy to address the issue and provide any applicable replacement.
7. INTELLECTUAL PROPERTY
   1. The Company and its licensors and providers, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Site and all its contents, including without limitation the Software, text, materials, compilation of information, images, videos, displays, audio and design and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service/Site.
   2. The Terms of Use do not constitute a sale agreement and does not convey to you any rights of ownership in or related to the Service or any intellectual property rights owned by the Company and/or its licensors. The Company name, the Company logo, and certain other material on the Site constitute trade marks or other intellectual property rights of the Company or its licensors/providers or other parties and no right or license is granted to use them. You must not reproduce, distribute, modify, communicate to the public, download or transmit any of the material on this Site except as expressly permitted by these Terms of Use.
8. TERMINATION
   1. You may deactivate your account and end your registration at any time for any reason by sending an email to [email protected], through the contact page on our Site or in accordance with the Terms or Use. The Company may suspend or terminate your use of the Site, your account and/or registration for any reason at any time. Without prejudice to the generality of the foregoing, you hereby agree that the Company is entitled to terminate this Terms of Use immediately in the event that you are in breach of any of the terms. For the avoidance of doubt, the termination shall not require the Company to compensate, reimburse or cover any costs, fees or expenses incurred by you in connection with the use of the Site and/or Services.
   2. Following termination or deactivation, you will not have further access to your account or the Services. In the case of termination/deactivation by us, you remain liable for all amounts due up to and including the date of termination/deactivation.
   3. Upon termination, the following Sections shall continue in force: Sections, 2, 3, 6, 9, 10, 11, 12 and 13 and any other provisions of these Terms of Use that are intended to continue in force after termination.
9. DISCLAIMER OF WARRANTIES
   1. You expressly agree that use of the Site and/or Services is at your sole risk. Both the Site and Services are provided on an “AS IS” and “AS AVAILABLE” basis. We do not warrant that access to this Site will be uninterrupted or error-free or that defects in the Site will be corrected. The Company and/or TeleMe expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties or merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value and accuracy of data.
   2. You acknowledge and agree that the Company and/or TeleMe does not provide medical advice, diagnosis, treatment, or dispensary/pharmacy services and is strictly a technology platform and infrastructure for connecting patients with independent third party healthcare professionals and medical practitioners and facilitating the delivery or purchase of any medication products, aids and devices irrevocably accepted by the patient as a result of the consultation with the Healthcare Professional.
   3. You acknowledges and agree that the Healthcare Professionals using the Site are solely responsible for and will have complete authority, responsibility, supervision, and control over the provision of all services, advice, instructions, prescriptions, and they provide the same in their sole discretion and as they deem appropriate.
   4. You agree that you and your Healthcare Professional are solely responsible for all information and communication during a telehealth consultation or other communication and we do not guarantee that a telehealth consultation is the appropriate course of treatment for your particular health issue or illness.
   5. We make no representation, warranty or endorsement as to the conduct, ability, efficacy, accuracy, timeliness or relevance of any information, service or treatment provided by any medical practitioner or healthcare professional and you agree that your interactions with such practitioner or professional are at your own risk and you agree to take reasonable precautions in all such interactions.
   6. You further acknowledge and agree that the relevant pharmacy is solely responsible for the dispensation and provision of all medications and products obtained pursuant to this Site and you will not hold us liable in any way in connection with such dispensation and provision of medication and products.
   7. We make no representation that the Site or Services are appropriate or available for use outside of Malaysia and users are responsible for compliance with their local laws.
   8. We reserve the right at our discretion, to remove any Healthcare Professional from our panel or the Site at any time.
10. LIMITATION OF LIABILITY
    1. YOU UNDERSTAND THAT TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL THE COMPANY OR TELEME OR ITS OFFICERS, EMPLOYEES, DIRECTORS, PARENTS, SUBSIDIARIES, AFFILIATES, AGENTS OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF REVENUES, PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR THE SERVICES, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), WARRANTY, STATUTE OR OTHERWISE RELATING IN ANY WAY TO THE SITE, SERVICES, ANY INFORMATION OR MATERIALS ON OR OBTAINED THROUGH THE SITE. In no event shall our total liability to you (or for any minor for whom you are responsible for) for any and all damages, losses, costs, expenses and fees exceed the amount you have paid to us. To the extent that we may not, as a matter of applicable law, disclaim any implied warranty or limit our liabilities, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such applicable law.
11. INDEMNITY
    1. You agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, representatives, subsidiaries, affiliates, licensors, partners and suppliers, harmless from and against any claim, actions, demands, liabilities, costs, expenses and settlements, including without limitation reasonable legal and accounting fees (“Claims”), resulting from, or alleged to result from, any use of the Site, Services and/or Software or any breach of these Terms of Use. In addition, you agree to indemnify, defend and hold harmless your Healthcare Professional(s) from and against any third party Claims resulting from your lack of adherence with the advice or recommendation(s) of the Healthcare Professional(s) or any breach of these Terms of Use.
12. PERSONAL DATA PROTECTION
    1. You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as set out in our Privacy Policy and outlined below.
    2. For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, previous medical history any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs.
    3. The provision of your Personal Data is voluntary. However if you do not provide the Company your Personal Data, the Company may not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service or the Site.
    4. The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (collectively referred to as the “Purpose”):
       1. To perform the Company’s obligations in respect of any contract entered into with you;
       2. To provide you with any services pursuant to the Terms of Use herein;
       3. Process, manage or verify your application/registration for the Service pursuant to the Terms of Use herein;
       4. To validate and/or process payments pursuant to the Terms of Use herein;
       5. To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
       6. To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
       7. To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
       8. To respond to questions, comments and feedback from you;
       9. To communicate with you for any of the purposes listed herein;
       10. For internal administrative purposes, such as auditing, data analysis, database records;
       11. For purposes of detection, prevention and prosecution of crime;
       12. For the Company to comply with its obligations under law;
       13. To send you alerts, newsletters, updates, mailers, promotional materials special privileges and the like from the Company, its partners, advertisers and or sponsors;
    5. As the Company’s information technology storage facilities and servers may be located in other jurisdictions, your Personal Data may be transferred to, stored, used and processed in a jurisdiction other than Malaysia provided the location has an equivalent or similar data protection laws as Malaysia.
    6. The Company may engage other companies, service providers or individuals to perform functions on the Company’s behalf, and consequently may provide access or disclose to your Personal Data to the third parties including but not limited to those listed below:
       1. Information technology (IT) service providers;
       2. Data entry service providers;
       3. Storage facility providers;
       4. Insurance providers;
       5. Any professional advisors and external auditors;
       6. Regulatory and governmental authorities in order to comply with statutory and government requirements.
       7. Healthcare Professionals and support personnel.
    7. Subject to any exceptions under applicable laws, you may at any time hereafter request for access to, or for correction or rectification of your Personal Data or limit the processing of your Personal Data, or seek further information from the Company by using the support contact details provided on the Site.
    8. By submitting your information you consent to the use of that information as set out in the form of submission/registration and in this Terms of Use.
13. GENERAL
    1. This Agreement shall be governed by Malaysian law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Malaysia to which you hereby agree to submit to.
    2. No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.
    3. If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
    4. The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing.
    5. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.
14. HELPDESK
    1. We operate a helpdesk and will always try to resolve any queries, complaints or disputes when they first arise. Please provide details of any queries, complaints or comments by logging into our Contact Us page and completing the form there.

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Privacy Policy

Latest Revision: 23 October 2024

Teleme Technologies Sdn. Bhd. (Co No. 1163799-D and formerly known as Tellme Sdn Bhd) (“Teleme” or “Company”) is committed to protecting the privacy of visitors and users of www.teleme.co and all related sites and Apps (collectively referred to as the “Site”) and our customers. As a user of this Site or our services, this Privacy Policy outlines what information we may collect about you, how we use and share that information, how you may access your information and your choices about the use and disclosure of your information. If you have any questions about this Policy, please contact us via the contact details below.

Collection of Personal Information

We may collect personal information which relates to an individual and who is identifiable from that information, such as personal details (including your name, address, contact details, date of birth, gender, identification card/passport/birth certificate number, nationality, occupation, height, weight, lifestyle habits, ethnicity and medical information), contact details (such as address, e-mail address, telephone number), payment details (such as bank account, credit/debit card and other payment details, insurance information) and any information which you have provided in registration/application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by Teleme from time to time, and includes sensitive personal data such as data relating to health or religious or other similar beliefs. Teleme only collects, uses and discloses sensitive personal data with your express consent. This information may be collected when you use this Site or our services, you sign up, you contact us, you provide feedback, through other social networking services such as Facebook or Twitter, or you carry out any transactions with us. In addition, we may from time to time request certain other personal information which may be relevant for the purposes of providing our services to you.

If you provide any personal information relating to a minor, you warrant that you are the parent or legal guardian of such minor and have the necessary authority to provide such information and the applicable consents.

While the provision of personal information is not obligatory, it is required in connection with the purposes as stated below, and if we do not have this information we may not be able to carry out the purposes or provide our services to you.

Cookies, analytics and automatic collection of information

Use of this Site may be subject to the use of cookies to retain information about your preferences, usage of this Site and for analysis purposes to help us improve the user experience. You can adjust the privacy settings of your browser to modify your acceptance or rejection of cookies, but this may affect your use of the Site or our services. We may also use other standard Internet or other technologies to track usage on our Site or in promotional messages to customize our offerings and assess the effectiveness of our promotional and other activities. On occasion, certain third parties such as advertisers and our partners may be allowed to display advertisements on our Site and these advertisements may use tracking technologies (such as cookies) to collect information about users who view or interact with these advertisements or our Site.

We may use and disclose aggregated and anonymised statistics about usage of this Site or our services. We may also use research or marketing companies to gather such data and provide statistical information about visits to this Site, data on visitors' screen settings and other general information. We may also use third party analytics services to collect and analyze the activities on our Site, for system administration, reporting purposes or to improve the Site, and such third party may have access to your personal information subject to their prevailing privacy policies.

Use of Personal Information

We may use your personal information for any of the following reasons:

To provide services or to perform any of the Company’s obligations towards you

To process, manage or verify your request or application for any services

To validate and/or process payments, rebates, refunds and charges

To send you alerts, updates, mailers, promotional materials and the like from the Company, our partners, advertisers or sponsors and to communicate with you about services/products that may be of interest to you from us, partners or other third parties

To facilitate or enable any checks as may be required

To manage our business and for internal purposes (such as auditing, data analysis, database records, evaluating our services and effectiveness of our marketing efforts, research and risk management)

To comply with legal and regulatory requirements

To enforce our legal rights or obtain legal advice

To perform functions described at the time of collection of the personal information

To respond to questions, comments and feedback from you

To communicate with you for any of the purposes listed in this Policy

For any other purpose that is ancillary to or in furtherance of these above purposes or which is required by law or any regulatory authorities or where we have your permission to do so

Who do we disclose personal information to?

In connection with the above use of your personal information, we may disclose such personal information to the following:

Our employees

Medical/healthcare practitioners, professionals and service providers, agents, contractors, third party service providers who provide various services or facilities to us in connection with this Site, our business or operations or who have contractual arrangements with us

Financial institutions, insurers (including those located outside of Malaysia), employers, third party payors, credit card and payment gateway companies

Partners with whom we have a relationship in connection with your transaction with us or your requested services

Any other person who may be an assignee, transferee or participant in some way in our rights or business (whether actual or proposed)

Other parties authorised or consented to by you

Regulatory, enforcement and governmental authorities as permitted or any person as required by law or to comply with the directives of the authorities or any order of court or legal process

Any other person to whom disclosure is required in order to protect or defend our rights and/or property

Any other person to whom we (and our holding or affiliate companies or representatives) have a duty of disclosure under applicable law, regulations or guidelines

Please note that such disclosure may involve the transfer of your personal information to places outside of Malaysia and by providing us with such information, you consent to such transfer in connection with your dealings with us, the requested services or for the performance of contractual obligations. Any such transfer will be in accordance with this Policy and applicable law.

Certain medical practitioners or healthcare providers/professionals may require your express consent or submission of certain information or documents in connection with the provision of services to you. If so, you will be requested to provide such express consent, forms or information (as the case may be) in order to proceed with the provision of the services.

Third Party Sites or providers

Through the Site and/or the services, you may obtain access to certain third parties such as medical or healthcare practitioners, professionals or providers and other portals or applications. The privacy policies/personal data protection notices of such third parties are independent from that of Teleme’s and you should review such policies/notices carefully as the use of information disclosed to such third parties is subject to such policies/notices.

Our Site may contain links to and from the portals, apps or resources of our partners, advertisers and other third parties. If you follow a link to or access any of these websites or resources, please note that they have their own privacy policies/data protection notices and terms of use which you should review. We do not accept any responsibility or liability for these websites or resources and your access and use of them is at your own risk.

Opting out

You have the option to opt-out of receiving marketing communications from us and selected third parties and limiting the distribution of your personal information. You can do so by contacting us via the contact details below or so far as applicable, by accessing your registration/account with us or by clicking on the "unsubscribe" link in certain electronic communications we may send to you.

When we receive your request to opt-out from receiving marketing communication, it may take up to fourteen (14) working days for your opt-out to be updated in our records and systems. Accordingly, you may still receive marketing communication during this short period of time. Kindly be reminded that even if you opt-out from receiving marketing communication, we may still contact you for other purposes in relation to the transactions between us or the services you have requested from us.

Protection of Personal Data

We take the necessary security and technical measures to protect the security and confidentiality of personal data in compliance with applicable law. The transmission of payment information (such as credit card and account numbers) is protected through the use of encryption such as SSL (Secure Socket Layer) protection.

Checking & Updating Your Details & Passwords

If you wish to access, verify or correct any of your personal information, you may do so by contacting us via the contact details below. Please note that depending on the request, we may charge a small fee. Our security procedures mean that we may request proof of identity before we reveal information or carry out the requests. This proof of identity may take the form of your username/e-mail address and password submitted upon registration (so far as applicable). Therefore, you should keep this information safe as you will be responsible for any action which we take in response to a request from someone using your username/e-mail and password. If you have an account with us, you can also update your personal information by accessing your account. You undertake to keep safe and not disclose to third parties, your account information, including passwords. We are not responsible for any misuse or disclosure of access information or passwords.

Please contact us if any of your personal data subsequently becomes outdated, inaccurate or incomplete to help ensure the accuracy of the data in our records.

Changes to the Policy

We reserve the right to modify and change this Policy from time to time. Any changes to this Policy will be published at this Site and your continued use of the Site or our services will constitute your acceptance of the modified Policy.

General

This Policy is provided in both English and Bahasa Malaysia. In the event of any discrepancies, the English version shall prevail. Furthermore, if there are any inconsistencies between this Policy and the terms and conditions of the services we provide to you, the latter shall prevail.

Contacting Us

If you wish to contact us, you have any questions about this Privacy Policy or if you would like us to stop or limit the use/processing of your personal information, please contact us at [email protected] or C-7-1 Sunway Giza Mall, Jalan PJU 5 / 14 Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Malaysia.