Frequently Asked Questions
What is TeleMe?
TELEME is a technology platform that allows our users to connect online to their Doctors & Health Practitioners via text chat, voice or video call using the app. By doing so, users can access continuous healthcare service and monitor their health from anywhere in the world with their Health Practitioners.
When is TeleMe service available?
The TELEME platform can be accessed 24/7, subject to the Health Practitioners operational hours.
Who are the Practitioners Available on TeleMe?
Our panel of practitioners are certified and verified Health Practitioners across many specialties. We are focused on delivering quality healthcare within the comfort of your own home.
What If I Need Emergency Care?
TELEME is designed to handle non-emergency health issues. If you are experiencing a medical emergency, please dial 999 or seek help at the nearest medical facility or hospital.
Does TeleMe Keep Medical Records Confidential?
Yes. TeleMe is commited to ensure all medical records are to be kept confidential and compliant with all privacy and data protection laws. Your information will be stored in safely secured databases.
What About the Need for a Physical Examination and/or a Medical Scan?
We understand that certain medical cases require physical examination by the practitioner, therefore, you are able to contact the practitioner via TELEME to arrange for a face-to-face physical consultation and examination at the centre, clinic or hospital with the Health Practitioner.
What is Health Tips?
TELEME provides a library of educational multimedia Health Articles for users to read and learn more about their conditions and current health issues like COVID or daily infections numbers. New articles appear on a regular biweekly basis.
What is 'Health Advisory'?
TELEME provides a Health Advisory feature where users can ask any health related issues which concern them such as which type of specialist they should see or where is the nearest pharmacy.
What is a 'Favourite Doctor'?
A 'favourite doctor' is a feature unique to TELEME. This feature allows our users to share Health Tracking Data with any of the ‘favourite practitioner’ chosen by the user. This allows the Health Practitioner to be able do remote monitoring of the user’s health data such as blood pressure or diabetes glucose levels.
Can I Request to Consult the Same Practitioner for Each Consultation?
Yes. In fact, users are encouraged to connect with their regular Health Practitioners regularly (and avoid ‘doctor hopping’) so that they can help you keep track of your health. It is important to do 6-12 monthly Health Screening tests regularly to detect any abnormal changes early to prevent serious complications later on in life.
Can TELEME Doctors Prescribe Medication Legally?
Yes. TELEME is only 1 of 2 (as of June 2021) Health Tech Platforms with Lembaga Farmasi legally compliant e-prescription feature for users to pick up their refill medication from a nearby pharmacy or get delivery to their house. All medications are dispensed by genuine and verified local pharmacies with a Poisons A Licence granted by the Ministry of Health and the National Pharmaceutical Regulatory Agency.
Can TeleMe Practitioners Order Blood Tests?
Yes. TELEME is connected online to PathLab so that Doctors can order lab tests for their patients via the app. Users can pay online and proceed to the chosen PathLab branch to do the tests. The results will be uploaded and sent back directly to their Doctor for analysis and reporting.
Where are the Teleme Services Located?
There are Doctors, Health Practitioners, Pharmacies and PathLab Centres located throughout Malaysia who are available to be connected online on TELEME or consulted face-to-face at their clinics, centres or hospitals which can be easily located by clicking the address (linked to Waze) on their profile page.
What Payment Methods Are Available?
Payment can be made via Internet banking or credit/debit cards through the secure payment gateways of iPay88 and Billplz.
Does TeleMe offer a subscription program for health practitioners?
TELEME offers all Doctors and Health Practitioners an affordable subscription option of having an online platform with multiple features to connect with their patients. This is the new HYBRID online-offline model where a huge network of like-minded healthcare community can offer share-care for their patients.