Frequently Asked Questions
What is TeleMe?
Teleme is an online platform that allows our users to connect to doctors via video consultation. By doing so, users can receive care without leaving the comfort of their home and have their medication delivered to them.
How Do I Sign Up?
Just log on to our website at www.teleme.co and click on sign-up.
When is TeleMe service available?
The TeleMe platform is available to be used 24/7, subject to the practitioners being online.
Who are the Practitioners Available on TeleMe?
Our panel of practitioners are fully-certified medical practitioners with years of professional experience across many specialties. We are focused on delivering the highest quality of healthcare within the comfort of your own home.
What If I Need Emergency Care?
TeleMe is designed to handle non-emergency medical problems. If you are experiencing a medical emergency, please dial 999.
Does TeleMe Keep Medical Records Confidential?
Yes. TeleMe is commited to ensure all medical records are to be kept confidential and compliant with all privacy and data protection laws. Your information will be stored in safely secured databases.
What About the Need for a Physical Examination and/or a Medical Scan?
We understand that certain medical cases require physical examination by the practitioner, therefore, you are able to contact the practitioner via TeleMe to arrange for a consultation at the hospital.
What is a 'Favourite Doctor'?
A 'favourite doctor' is a feature unique to TeleMe. This feature allows our users to establish a protected connection with a practitioner on our platform, prior to being able to engage in communication. Send a favourite request to a practitioner, and once approved, you will be able to request for a consultation.
Can I Request to Consult the Same Practitioner for Each Consultation?
Yes, you absolutely can. Just ensure that thpractitioner is on your 'favourite doctors' list, and you will be able to arrange a consultation slot.
Can TeleMe Practitioners Prescribe Medication?
Yes. All practitoners on TeleMe are profesionally certified doctors and have the license to prescribe medication.
Is Your Service Satisfaction Guaranteed?
Yes. Our service is 100% satisfaction guaranteed. Our priority is to bring healthcare home, making it convenient for our users. If you have experienced poor service on TeleMe, please feel free to contact our Customer Support Team.
Where are Teleme Services Available At?
We arecurrently available throughout the Klang Valley. If you live outside of Selangor and Kuala Lumpur, fret not, because we are currently working on making our services available within the entire region.
What Payment Methods are Available?
Payment can be made via Internet banking or credit/debit cards.
Who founded the TeleMe platform??
TeleMe was founded by Dr.Aqeel Ahamad and Mark Choo. Both individuals graduated in 2015 with Dr.Aqeel Ahamad coming from a medical background, completing his medical degree in Ireland while Mark Choo graduated from the University of San Francisco.Together, they are always exploring ways to enhance the TeleMe platform, with the sole focus of providing their users with the best possible health care experience.
Does TeleMe offer a subscription program for medical practitioners?
At this time, we do not offer a subscription program. We want to offer a service that everyone can use and pay only when a consultation is needed. If you prefer or think we should offer a subscription program, please contact us at firstname.lastname@example.org and let us know:)