Privacy Policy

Latest Revision: 1 January 2018

Teleme Technologies Sdn. Bhd. (Co No. 1163799-D and formerly known as Tellme Sdn Bhd) (“Teleme” or “Company”) is committed to protecting the privacy of visitors and users of and all related sites and Apps (collectively referred to as the “Site”) and our customers. As a user of this Site or our services, this Privacy Policy outlines what information we may collect about you, how we use and share that information, how you may access your information and your choices about the use and disclosure of your information. If you have any questions about this Policy, please contact us via the contact details below.

Collection of Personal Information

We may collect personal information which relates to an individual and who is identifiable from that information, such as personal details (including your name, address, contact details, date of birth, gender, identification card/passport/birth certificate number, nationality, occupation, height, weight, lifestyle habits, ethnicity and medical information), contact details (such as address, e-mail address, telephone number), payment details (such as bank account, credit/debit card and other payment details, insurance information) and any information which you have provided in registration/application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by Teleme from time to time, and includes sensitive personal data such as data relating to health or religious or other similar beliefs. Teleme only collects, uses and discloses sensitive personal data with your express consent. This information may be collected when you use this Site or our services, you sign up, you contact us, you provide feedback, through other social networking services such as Facebook or Twitter, or you carry out any transactions with us. In addition, we may from time to time request certain other personal information which may be relevant for the purposes of providing our services to you.

If you provide any personal information relating to a minor, you warrant that you are the parent or legal guardian of such minor and have the necessary authority to provide such information and the applicable consents.

While the provision of personal information is not obligatory, it is required in connection with the purposes as stated below, and if we do not have this information we may not be able to carry out the purposes or provide our services to you.

Cookies, analytics and automatic collection of information

Use of this Site may be subject to the use of cookies to retain information about your preferences, usage of this Site and for analysis purposes to help us improve the user experience. You can adjust the privacy settings of your browser to modify your acceptance or rejection of cookies, but this may affect your use of the Site or our services. We may also use other standard Internet or other technologies to track usage on our Site or in promotional messages to customize our offerings and assess the effectiveness of our promotional and other activities. On occasion, certain third parties such as advertisers and our partners may be allowed to display advertisements on our Site and these advertisements may use tracking technologies (such as cookies) to collect information about users who view or interact with these advertisements or our Site.

We may use and disclose aggregated and anonymised statistics about usage of this Site or our services. We may also use research or marketing companies to gather such data and provide statistical information about visits to this Site, data on visitors' screen settings and other general information. We may also use third party analytics services to collect and analyze the activities on our Site, for system administration, reporting purposes or to improve the Site, and such third party may have access to your personal information subject to their prevailing privacy policies.

Use of Personal Information

We may use your personal information for any of the following reasons:

  • To provide services or to perform any of the Company’s obligations towards you
  • To process, manage or verify your request or application for any services
  • To validate and/or process payments, rebates, refunds and charges
  • To send you alerts, updates, mailers, promotional materials and the like from the Company, our partners, advertisers or sponsors and to communicate with you about services/products that may be of interest to you from us, partners or other third parties
  • To facilitate or enable any checks as may be required
  • To manage our business and for internal purposes (such as auditing, data analysis, database records, evaluating our services and effectiveness of our marketing efforts, research and risk management)
  • To comply with legal and regulatory requirements
  • To enforce our legal rights or obtain legal advice
  • To perform functions described at the time of collection of the personal information
  • To respond to questions, comments and feedback from you
  • To communicate with you for any of the purposes listed in this Policy
  • For any other purpose that is ancillary to or in furtherance of these above purposes or which is required by law or any regulatory authorities or where we have your permission to do so
  • Who do we disclose personal information to?

    In connection with the above use of your personal information, we may disclose such personal information to the following:

  • Our employees
  • Medical/healthcare practitioners, professionals and service providers, agents, contractors, third party service providers who provide various services or facilities to us in connection with this Site, our business or operations or who have contractual arrangements with us
  • Financial institutions, insurers (including those located outside of Malaysia), employers, third party payors, credit card and payment gateway companies
  • Partners with whom we have a relationship in connection with your transaction with us or your requested services
  • Any other person who may be an assignee, transferee or participant in some way in our rights or business (whether actual or proposed)
  • Other parties authorised or consented to by you
  • Regulatory, enforcement and governmental authorities as permitted or any person as required by law or to comply with the directives of the authorities or any order of court or legal process
  • Any other person to whom disclosure is required in order to protect or defend our rights and/or property
  • Any other person to whom we (and our holding or affiliate companies or representatives) have a duty of disclosure under applicable law, regulations or guidelines
  • Please note that such disclosure may involve the transfer of your personal information to places outside of Malaysia and by providing us with such information, you consent to such transfer in connection with your dealings with us, the requested services or for the performance of contractual obligations. Any such transfer will be in accordance with this Policy and applicable law.

    Certain medical practitioners or healthcare providers/professionals may require your express consent or submission of certain information or documents in connection with the provision of services to you. If so, you will be requested to provide such express consent, forms or information (as the case may be) in order to proceed with the provision of the services.

    Third Party Sites or providers

    Through the Site and/or the services, you may obtain access to certain third parties such as medical or healthcare practitioners, professionals or providers and other portals or applications. The privacy policies/personal data protection notices of such third parties are independent from that of Teleme’s and you should review such policies/notices carefully as the use of information disclosed to such third parties is subject to such policies/notices.

    Our Site may contain links to and from the portals, apps or resources of our partners, advertisers and other third parties. If you follow a link to or access any of these websites or resources, please note that they have their own privacy policies/data protection notices and terms of use which you should review. We do not accept any responsibility or liability for these websites or resources and your access and use of them is at your own risk.

    Opting out

    You have the option to opt-out of receiving marketing communications from us and selected third parties and limiting the distribution of your personal information. You can do so by contacting us via the contact details below or so far as applicable, by accessing your registration/account with us or by clicking on the "unsubscribe" link in certain electronic communications we may send to you.

    When we receive your request to opt-out from receiving marketing communication, it may take up to fourteen (14) working days for your opt-out to be updated in our records and systems. Accordingly, you may still receive marketing communication during this short period of time. Kindly be reminded that even if you opt-out from receiving marketing communication, we may still contact you for other purposes in relation to the transactions between us or the services you have requested from us.

    Protection of Personal Data

    We take the necessary security and technical measures to protect the security and confidentiality of personal data in compliance with applicable law. The transmission of payment information (such as credit card and account numbers) is protected through the use of encryption such as SSL (Secure Socket Layer) protection.

    Checking & Updating Your Details & Passwords

    If you wish to access, verify or correct any of your personal information, you may do so by contacting us via the contact details below. Please note that depending on the request, we may charge a small fee. Our security procedures mean that we may request proof of identity before we reveal information or carry out the requests. This proof of identity may take the form of your username/e-mail address and password submitted upon registration (so far as applicable). Therefore, you should keep this information safe as you will be responsible for any action which we take in response to a request from someone using your username/e-mail and password. If you have an account with us, you can also update your personal information by accessing your account. You undertake to keep safe and not disclose to third parties, your account information, including passwords. We are not responsible for any misuse or disclosure of access information or passwords.

    Please contact us if any of your personal data subsequently becomes outdated, inaccurate or incomplete to help ensure the accuracy of the data in our records.

    Changes to the Policy

    We reserve the right to modify and change this Policy from time to time. Any changes to this Policy will be published at this Site and your continued use of the Site or our services will constitute your acceptance of the modified Policy.


    This Policy is provided in both English and Bahasa Malaysia. In the event of any discrepancies, the English version shall prevail. Furthermore, if there are any inconsistencies between this Policy and the terms and conditions of the services we provide to you, the latter shall prevail.

    Contacting Us

    If you wish to contact us, you have any questions about this Privacy Policy or if you would like us to stop or limit the use/processing of your personal information, please contact us at [email protected] or C-7-1 Sunway Giza Mall, Jalan PJU 5 / 14 Dataran Sunway, Kota Damansara, 47810 Petaling Jaya, Malaysia.